Refund Policy
Last updated: January 2026
30-Day Money-Back Guarantee
We offer a full refund within 30 days of your initial subscription purchase, no questions asked.
How It Works
Find Your Receipt
Check your email for the payment receipt from Paddle
Request Refund
Click "Manage Subscription" in the receipt email
Get Your Money Back
Refund processed within 5-10 business days
Subscription Refunds
Monthly & Annual Plans
- ✓30-day window: Full refund available, no questions asked
- ✓Self-service: Request directly through Paddle - no need to email us
- ✓After 30 days: Cancel anytime to stop future billing (no refund for current period)
Free Trial Conversions
If you were charged after a free trial ended, you have 30 days from the first charge to request a full refund if you forgot to cancel.
Annual Renewals (UK/EU Customers)
In compliance with UK DMCC Act 2024 and EU Consumer Rights Directive, you have an additional 14-day cooling-off period when your annual subscription renews for another 12+ month term.
Excel Templates
Our Excel templates contain formulas only - they do not include embedded market data. Data is fetched via the CryptoSheets add-in when you open the file in Microsoft Excel.
- ℹ️Template purchases: Follow the same 30-day refund policy as subscriptions
- ℹ️CryptoSheets required: Templates require the CryptoSheets add-in (a third-party product) to fetch live data. Ensure you meet the requirements before purchasing.
Note: DataSimplify provides software tools (templates with formulas), not market data. See our Disclaimer for details.
How to Request a Refund
You can request a refund directly through Paddle (our payment provider):
- Find your receipt email from Paddle (search for "DataSimplify receipt")
- Click "Manage Subscription" or "Manage this Subscription" link
- Select "Request Refund" or "Cancel Subscription"
- Confirm your request - Paddle will process it automatically
Can't find your receipt? Search for emails from "paddle.com" or visit paddle.com to use their customer lookup feature.
Refund Processing
Refunds are processed through Paddle (our Merchant of Record) and typically appear in your account within:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Other methods: Up to 14 business days
Your Regional Rights
🇪🇺 European Union
Under the EU Consumer Rights Directive, you have a 14-day cooling-off period for online purchases. Our 30-day guarantee exceeds this requirement.
🇬🇧 United Kingdom
Under the UK DMCC Act 2024, you have 14-day cooling-off rights plus additional protections for subscription renewals. Our policy exceeds these requirements.
🇺🇸 United States
While US federal law doesn't mandate cooling-off periods for digital services, our 30-day guarantee provides you with comprehensive protection.
🌍 Other Regions
Where local law provides greater protection than our policy, your statutory rights will apply. Our 30-day guarantee is a minimum standard.
Chargebacks
We encourage you to request refunds through Paddle rather than filing chargebacks with your bank. Our 30-day refund process is quick and hassle-free.
Note: Fraudulent chargebacks may result in account termination and may affect your ability to use our services in the future.
About Paddle
Paddle is our Merchant of Record and handles all payment processing, billing, and refunds on our behalf. By subscribing to DataSimplify, you also agree to Paddle's Terms of Service.
Need Help?
While most refunds can be handled directly through Paddle, if you have any questions or issues, contact us:
DataSimplify Support
Email: sasmalgiri@gmail.com
Refund Policy Summary
30 Days
Money-back guarantee
Self-Service
Via Paddle receipt
5-10 Days
Processing time
EU/UK
Compliant